Banjaaran Info

All products at Banjaaran Studio are handcrafted and made-to-order.

Shipping Rates

Free shipping across India for all prepaid orders. COD charges of ₹199 are automatically added to COD orders.

For orders requiring same day or next day delivery within Delhi NCR, the associated charges will be borne by the customer.

Processing Time

Upon placing your order, our skilled artisans begin crafting your bespoke item with precision and care. The manufacturing process takes approximately four to five days.

Following production, it takes an additional three to four days in the courier to deliver your unique product directly to your doorstep. In total, please allow 7 to 10 days to receive your handcrafted item.

All orders are manufactured & dispatched from our production unit located in Faridabad, within the Delhi NCR region.

Shipping Methods

We rely on multiple national and international courier partners to deliver your orders across India and around the globe, such as Bluedart, Delhivery, FedEx, and Aramex.

We exclusively use Air Express courier services without any extra charges, ensuring your bespoke item reaches you in time.

Order tracking

Once your order is shipped, you will receive tracking information via email, SMS, and WhatsApp based on the details provided with the order.

Our delivery partners and our customer service team will also keep you updated on the delivery status of your parcel.
Use the provided tracking number to monitor the status and estimated delivery date of your order.

Please use the following link to Track your Order: Order tracking page link

Reshipping charges

For prepaid orders, if an order is returned due to customer unavailability, an incorrect shipping address, or any other circumstances, a reshipping fee of ₹500 will be charged to cover logistics costs.

For COD orders, if the product is returned, customers wishing to make future purchases must pay 100% of their next order in advance before resuming the use of COD for subsequent orders.

Shipping Delays

Please be aware that while we strive to deliver all domestic orders within the usual timeframe, occasional delays may occur due to external factors such as weather conditions, logistical delays, regional disputes or other unforeseen circumstances. We will keep you informed of any potential delays and provide updates regarding the expected delivery date once your order is placed.

In the event of a delay, we appreciate your patience and understanding as we work to ensure your order reaches you as soon as possible. If you have any concerns about your order's shipping status, please contact us directly for assistance.

Contact details

Email: support@banjaaran.in
Whatsapp: +91-9999474819
Phone Call: +91-9999474819
Raise exchange request: Exchange request Portal

Exchange Policy

At Banjaaran Studio, we aim to please every valued customer with outstanding service. Our exchange policy is designed to enhance your experience, specifically in terms of fitting and sizing.

Please review the following carefully as our policy is meticulously crafted to protect your purchases while also safeguarding against policy abuse:

A single size exchange is allowed per order. Please note, we generally do not produce half sizes; however, adjustments can be made using insocks.

Both forward and reverse shipping costs for exchanges are covered at no extra charge to the customer.

Once a size exchange is completed, the sale is deemed final—no further exchanges will be permitted.

Returns are not allowed once an exchange has been processed.

We offer free exchanges within the first 7 days after your item has been delivered. Unfortunately, exchanges cannot be made beyond this timeframe.

For an item to be eligible for exchange, it must remain in immaculate, resellable condition and retain all original packaging, tags, accessories, and gifts included.

When trying on shoes, we advise doing so on soft, carpeted floors to prevent damage to the soles, as scuffed soles cannot be exchanged. Please take care not to crease the leather, especially at the toe, as creased products are also ineligible for exchange. Items that have been used or worn are not eligible for exchange under any circumstances.

Customized or personalized items, as well as products on final sale, are not eligible for exchanges.

Due to the unique qualities of leather, variations in color, grain, or markings enhance the material's natural beauty and are not seen as flaws. Such characteristics cannot form the basis for exchanges.

Differences in color or texture between the online images and the actual product are natural, given the handcrafted nature of our products and variations in digital screen settings. These discrepancies do not constitute manufacturing defects and are not valid reasons for exchanges.

This policy ensures that while we are flexible in accommodating your needs, the terms are set to prevent the misuse of our exchange privileges.

Second Exchange Policy

In the event that a customer requires a second exchange, a fee of INR 1000 will be charged. This fee covers the logistics costs and the production of the new product.

Exchange Process

At Banjaaran Studio, we understand that flexibility in exchanges can greatly enhance your shopping experience. Here’s how you can easily manage exchanges with us:

• To initiate an exchange, please click here to submit your exchange request. Following your submission, email us photographs of the product(s) and packaging intended for exchange to support@banjaaran.in, including your order ID and name. Note that if the photographs reveal any signs of wear or an unsellable condition, we will be unable to proceed with your exchange.
  
  
• Reverse pickups will be arranged a maximum of two times. If a pickup is canceled by the customer twice, the customer will be responsible for shipping the product back to our facility for exchange at their own cost.
  
  
• After verifying the product's condition through your photos, and ensuring they meet our policy standards, we will arrange a reverse pickup via our delivery partner. Please ensure someone is present at home to hand over the item. We will make three attempts to collect the return; if unsuccesssful after these attempts, the exchange request will be canceled.

• Receiving and inspection: It typically takes 3-5 business days for the returned item to reach our shipping center. Upon arrival, we inspect the item to confirm that it is undamaged, retains its original packaging, and remains in unused condition.

• Quality Check and Order Processing:Once the returned product has passed our quality inspections and is confirmed to be in sellable condition, we will initiate the exchange by creating a new order valued at INR 0. This exchange order will be treated as a new production order, undergoing standard processing and dispatch procedures. Please allow an additional 7-10 days for this process to complete. We appreciate your patience during this time.

Please note, once an exchange is processed, returns and refunds are no longer possible. This exchange process ensures that both your interests and the integrity of our products are maintained.

Time to process Exchange

1. Response to an Exchange Request: 1 day.
2. Reverse Pickup: 1-2 days. (depending on customer handing it over to the courier partner in time)
3. Reverse Shipping Time to Our Shipping Center: 2-5 days.
4. Quality Check of Reverse Pickup Product: 1 day.
5. Delivery of Exchanged Product to doorstep: 7-10 days.

Total Exchange Timeline: The entire exchange process can take between 11-18 days, depending on the shipping and reverse pickup addresses.

Non-Exchangeable Items:

Items that cannot be exchanged include:

• Customized or Bespoke Orders: Products made to special specifications or with specific customizations including men's size UK13 and UK14.
• Used Products: Any item that shows any kind of wear is ineligible for exchange.
• Original Packaging and Tags: Products must be returned with all original packaging intact to qualify for an exchange.

Contact details

Email:support@banjaaran.in
Whatsapp:+91-9999474819
Phone Call:+91-9999474819
To initiate a return, please get in touch with our support team using the contact details provided above. Our team is available to assist you via email, phone call or WhatsApp.

Return Policy

At Banjaaran Studio, we strive to ensure satisfaction with every purchase. We do not offer bank refunds, nor do we provide refunds in any other form. Instead, all items purchased can be returned for a credit coupon within 7 days from the date of delivery. The entire amount of the returned product will be credited to a coupon code, which will be shared with you via email once we receive the returned product. This credit note is exclusively for use with the same email ID on which the initial order was made and cannot be transferred to another email ID or customer account.

Please review our policy thoroughly as it is crafted to ensure fairness and prevent policy abuse:

Returns are accepted within the first 7 days after your item has been delivered. Returns cannot be processed beyond this timeframe.

For a return to be accepted, items must be in pristine, resalable condition, including all original packaging, tags, accessories, and gifts.

We cover return shipping costs, ensuring a seamless process for you.

Items that are customized, personalized, or bought on final sale are not eligible for returns.

Once a product is exchanged, it cannot be exchanged a second time.

Banjaaran Studio reserves all rights to thoroughly inspect the condition of the product before processing any return or exchange.

When trying on products, particularly shoes, please do so on soft, carpeted surfaces to avoid any damage. Products with scuffed soles, creased leather, or any signs of wear are ineligible for return.

Variations in color, grain, or markings in leather enhance its natural beauty and are not considered defects. These natural characteristics cannot be grounds for returns.

Discrepancies between the colors and textures seen online and those of the actual product are expected due to the handcrafted nature and digital display differences. These are not regarded as manufacturing defects and do not qualify for returns.

Under special circumstances where a bank refund is required, an amount of INR 1000 will be deducted from the order total as we initiate the refund.

This comprehensive policy ensures that our terms are transparent and equitable, maintaining our commitment to quality and customer satisfaction.

Return Process

At Banjaaran Studio, we recognize the importance of a smooth return process to ensure your satisfaction. Here’s how you can effortlessly manage returns with us:

Contact details:
Email:support@banjaaran.in
Whatsapp:+91-9999474819
Phone Call:+91-9999474819

• To initiate a return, please get in touch with our support team using the contact details provided above. Our team is available to assist you via email, phone call, or WhatsApp.

• Once you contact them, they will request photographs of the product and package, along with the order number. Note that if the photographs reveal any signs of wear or an unsellable condition, we will be unable to proceed with your return.
  
  
• Reverse pickups will be arranged a maximum of two times. If a pickup is canceled by the customer twice, the customer will be responsible for shipping the product back to our facility for return at their own cost.
  
  
• Upon verifying the product's condition through your photos and ensuring compliance with our policy standards, we will arrange a reverse pickup via our delivery partner. Ensure that someone is available at your location to hand over the item. We will make three attempts to collect the item; if unsuccessful after these attempts, the return request will be canceled.

• Once the returned product passes our Once the returned product passes our quality inspections and is confirmed to be in resellable condition, we will issue a credit coupon. The coupon will be valued at the full price of the returned item and will be shared with you via email. This coupon can only be used with the same email ID associated with the original purchase. Please allow an additional 1-3 days for the coupon processing. We appreciate your patience during this period.

Please note, once a return is processed and the credit coupon is issued, no further returns or refunds are possible for the same item. This return process is designed to ensure that both your interests and the integrity of our products are maintained.

Time to process Returns

1. Response to a Return Request: 1 day.
2. Reverse Pickup: 1-2 days (subject to the customer handing it over to the courier partner promptly).
3. Reverse Shipping Time to Our Shipping Center: 2-5 days.
4. Quality Check of Returned Product: 1 day.
5. Delivery of Credit Coupon: 1-3 days.

Total Return Timeline: The entire return process can take between 6-12 days, depending on the shipping and reverse pickup addresses.

Non-Returnable Items:

Items that cannot be returned include:

• Customized or Bespoke Orders: Products made to special specifications or with specific customizations, including men's sizes UK13 and UK14.
• Used Products: Any item that shows any kind of wear is ineligible for return.
• Original Packaging and Tags: Products must be returned with all original packaging and tags intact to qualify for a return.

If you encounter any issues while placing an international order, please contact our customer support at:

Email: support@banjaaran.in
Whatsapp: +91-9999474819
Phone Call: +91-9999474819

We do not offer free shipping for orders destined outside of India. All international shipping costs must be borne by the customer.

Cash on Delivery (COD) is not available. Payment must be made through PayPal or Razorpay before the order is shipped to its final destination.

We will ship your order within 10-14 days; however, delivery time may vary depending on your location, distance, and logistics partners.

We do not offer exchange or return on any international orders. In case you receive a damaged or different product, please contact us at:
E-mail: support@banjaaran.in
WhatsApp: +91-9999474819

In case of unavailability of any order or customized orders, delivery may take longer than expected. We will keep you posted about the approximate delivery date after you place your order.

The person receiving the package may have to pay handling fees and taxes, applicable to both retail and wholesale customers. Banjaaran has no control over and lacks detailed knowledge about these charges, as they can vary significantly from country to country. For more information on these taxes, please contact your local customs office before placing an order.

For orders to the UK and EU, Customs and VAT will be charged as per the laws within your country. These fees will need to be paid by you. If you are unable to pay these at the time of accepting your package, please note that the order will not be cancelled or refunded.

Please be aware that while we strive to deliver all domestic orders within the usual timeframe, occasional delays may occur due to external factors such as weather conditions, logistical delays, regional disputes or other unforeseen circumstances. We will keep you informed of any potential delays and provide updates regarding the expected delivery date once your order is placed.

In the event of a delay, we appreciate your patience and understanding as we work to ensure your order reaches you as soon as possible. If you have any concerns about your order's shipping status, please contact us directly for assistance.

Three-Month Warranty Policy

Banjaaran Studio guarantees that all products are free from manufacturing defects in materials and craftsmanship, under normal usage, for a period of three (3) months following the date of purchase.

If a product is found to be defective within the warranty period, Banjaaran Studio may, at its discretion, either repair the defect or replace the item. This decision is contingent upon the confirmation of the defect.

Customer Responsibilities: All costs related to shipping and handling for warranty services must be covered by the customer.

Resolution Options: Subject to the defect verification, the product may be repaired, replaced, or customer will be provided with a credit note.

Exclusions from Warranty Coverage:
The warranty does not cover:

• Damage from wear beyond normal use, or misuse contrary to the product’s intended purposes.
• Issues resulting from improper maintenance or failure to care for the leather properly.
• Any damage due to mishandling, accidents, or neglect.
• Buyer’s remorse, normal wear and tear, or any damage during transport or through maintenance tasks.

Process for Claims:

• Timing for Claims: Defective merchandise claims must be submitted within the three-month warranty period.
• Inspection Requirement: Banjaaran Studio reserves the right to request that defective items be sent back to our warehouse for inspection.
• Documentation Needed: Customers must provide photographs of the defect and associated order number.
• Outcome of Claims: Valid claims will result in repair, replacement, or the issuance of a credit, at Banjaaran Studio’s discretion. No refunds or returns for cash are offered, only product-specific remedies.

For further details or to address any concerns, please reach out to our customer support team directly.

Overview

This website, operated by Banjaaran India, provides its services to you subject to the following terms, conditions, and provisions. As you use this website, we refer to Banjaaran India as "we", "us", or "our". By accessing any part of the site, engaging in our "Service", and purchasing something from us, you agree to be bound by these Terms of Service. These terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Online Store Terms

By using this site, you represent that you are at least the age of majority in your state or province of residence and you have given your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose. In using the Service, you must not violate any laws in your jurisdiction.

General Conditions

We reserve the right to refuse service to anyone at any time for any reason. The content on this site (excluding credit card information) may be transferred unencrypted and may involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

Accuracy, Completeness, and Timeliness of Information

We are not responsible if the information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting more accurate, complete, or timely sources of information.

Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

Products or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us and may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. We may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement.

Third-Party Links

Certain content, products, and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us.

User Comments, Feedback, and Other Submissions

If you send us certain specific submissions (for example contest entries) or creative ideas, suggestions, proposals, plans, or other materials, we may edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.

Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Errors, Inaccuracies, and Omissions

Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability.

Prohibited Uses

In addition to other prohibitions set forth in the Terms of Service, you are prohibited from using the site or its content: for any unlawful purpose; to solicit others to perform or participate in any unlawful acts; to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances.

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.

Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website.

Contact Information

Questions about the Terms of Service should be sent to us at support@banjaaran.in for customer service or Karanveer@banjaaran.in for grievances.

Overview:

This Privacy Policy outlines how Banjaaran India (referred to as "the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from the Site.

Collecting Personal Information:

When you visit the Site, we collect specific information about your device, your interaction with the Site, and information necessary to process your purchases. This information includes:

• Device Information: Including your web browser version, IP address, time zone, cookie information, the pages or products you view, search terms, and how you interact with the Site.

Order Information:

• Examples of Personal Information Collected: Name, billing address, shipping address, payment information, email address, and phone number.

Customer Support Information:

• Purpose of Collection: To provide customer support.

Sharing Personal Information:

We share your personal information with service providers to help us provide our services and fulfill our contracts with you. For example:

• We use Shopify to power our online store—Shopify's Privacy Policy.

Behavioural Advertising:

We use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• Google Analytics: Helps us understand how our customers use the Site—Google's Privacy Policy. You can also opt-out of Google Analytics here: Google Analytics Opt-out.

Cookies:

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies.

Do Not Track:

Please note that we do not alter our Site’s data collection and usage practices when we detect a Do Not Track signal from your browser.

Changes to This Privacy Policy:

We may update this privacy policy to reflect changes to our practices or for other operational, legal, or regulatory reasons. Last updated on 15th January 2022.

Contact Us:

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at studio@banjaaran.in with the subject "Privacy Related Inquiry."

Website Owner and Operator: The website www.banjaaran.in ("the Site") is owned and operated by Banjaaran India ("Banjaaran Studio", "we", "us", "our"). We provide the information on this website to visitors ("you", "your") subject to the terms and conditions set out in these website terms and conditions, along with our privacy policy and any other relevant terms and conditions, policies, and notices which may apply to specific sections or modules of the website.

Acceptance of Terms

Welcome to www.banjaaran.in.
Your continued browsing and use of this website constitute your agreement to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Banjaaran Studio's relationship with you in relation to this website. The term 'Banjaaran Studio' or 'us' or 'we' refers to the owner of the website. The term 'you' refers to the user or viewer of our website.

Website Usage

• Content: The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Accuracy and Liability: Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Risk and Responsibility: Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
• Intellectual Property: This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• Trademarks: All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorized Use: Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

Links to Other Websites

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). You may not create a link to this website from another website or document without our prior written consent.

Governing Law

Your use of this website and any dispute arising out of such use of the website is subject to the laws of India.

Happy Shopping
Team-Banjaaran India